{"id":135,"date":"2026-04-28T19:30:34","date_gmt":"2026-04-29T01:30:34","guid":{"rendered":"https:\/\/costme.app\/contacto-y-soporte\/"},"modified":"2026-08-18T22:38:21","modified_gmt":"2026-08-19T04:38:21","slug":"contacto-y-soporte","status":"publish","type":"page","link":"https:\/\/costme.app\/es\/contacto-y-soporte\/","title":{"rendered":"Soporte"},"content":{"rendered":"<div class=\"wpb-content-wrapper\">[vc_row full_width=\u00bbstretch_row\u00bb content_placement=\u00bbmiddle\u00bb css=\u00bb.vc_custom_1787108871935{border-bottom-width: 1px !important;padding-top: 6rem !important;border-bottom-style: solid !important;border-radius: 1px !important;}\u00bb wpex_bg_color=\u00bb#070a11&#8243; wpex_border_color=\u00bb#ffffff14&#8243; local_scroll_id=\u00bbhow\u00bb][vc_column]<span class=\"vcex-heading vcex-heading-plain vcex-module wpex-heading wpex-text-2xl wpex-text-center eyebrow\"><span class=\"vcex-heading-inner wpex-inline-block\">Soporte de CostMe<\/span><\/span><style>.vcex-heading.vcex_6ac0fe30bff77{line-height:.9;letter-spacing:var(--wpex-tracking-tighter);}<\/style><h1 class=\"vcex-heading vcex-heading-plain vcex-module wpex-text-balance wpex-h1 wpex-text-center vcex_6ac0fe30bff77\"><span class=\"vcex-heading-inner wpex-inline-block\">\u00bfEn qu\u00e9 podemos ayudarte?<\/span><\/h1>[vc_column_text css=\u00bb\u00bb]\n<p style=\"text-align: center;\">Respuestas r\u00e1pidas sobre seguimiento, copias de seguridad, compras y lo que deber\u00eda funcionar sin problemas.<\/p>\n[\/vc_column_text]<div class=\"vcex-spacing wpex-w-100 wpex-clear\" style=\"height:10px;\"><\/div><div class=\"vcex-spacing wpex-w-100 wpex-clear\" style=\"height:1em;\"><\/div><div class=\"vcex-grid-container vcex-module wpex-grid wpex-gap-20 wpex-grid-cols-1 wpex-md-grid-cols-1 wpex-lg-grid-cols-3\"><style>.vcex-icon-box.vcex_6ac0fe30c15b8 .vcex-icon-box-icon{font-size:var(--vcex-icon-sm);color:#79b5ff;background:#0097f51c;border-radius:var(--wpex-rounded-sm);height:40px;width:40px;}<\/style><div class=\"vcex-module vcex-icon-box vcex-icon-box-two wpex-block vcex-icon-box-wo-icon wpex-text-left vc_custom_1787110139632 vcex_6ac0fe30c15b8\"><div class=\"vcex-icon-box-text\"><h3 class=\"vcex-icon-box-heading wpex-heading wpex-text-md wpex-mb-10\">A\u00f1adir un gasto<\/h3><div class=\"vcex-icon-box-content wpex-last-mb-0 wpex-clr\"><p>Toca A\u00f1adir r\u00e1pido en un rastreador para registrar su cantidad y precio predeterminados. Abre un rastreador cuando necesites una cantidad, precio, fecha o nota diferentes.<\/p>\n<\/div><\/div><\/div><style>.vcex-icon-box.vcex_6ac0fe30c1fab .vcex-icon-box-icon{font-size:var(--vcex-icon-sm);color:#79b5ff;background:#0097f51c;border-radius:var(--wpex-rounded-sm);height:40px;width:40px;}<\/style><div class=\"vcex-module vcex-icon-box vcex-icon-box-two wpex-block vcex-icon-box-wo-icon wpex-text-left vc_custom_1787110191980 vcex_6ac0fe30c1fab\"><div class=\"vcex-icon-box-text\"><h3 class=\"vcex-icon-box-heading wpex-heading wpex-text-md wpex-mb-10\">Crear una copia de seguridad<\/h3><div class=\"vcex-icon-box-content wpex-last-mb-0 wpex-clr\"><p>Ve a Ajustes \u2192 Importar \/ Exportar \u2192 Exportar. CostMe crea un archivo JSON con tus rastreadores, entradas y ajustes. Gu\u00e1rdalo en un lugar que controles.<\/p>\n<\/div><\/div><\/div><style>.vcex-icon-box.vcex_6ac0fe30c2960 .vcex-icon-box-icon{font-size:var(--vcex-icon-sm);color:#79b5ff;background:#0097f51c;border-radius:var(--wpex-rounded-sm);height:40px;width:40px;}<\/style><div class=\"vcex-module vcex-icon-box vcex-icon-box-two wpex-block vcex-icon-box-wo-icon wpex-text-left vc_custom_1787110203083 vcex_6ac0fe30c2960\"><div class=\"vcex-icon-box-text\"><h3 class=\"vcex-icon-box-heading wpex-heading wpex-text-md wpex-mb-10\">Restaurar una copia de seguridad<\/h3><div class=\"vcex-icon-box-content wpex-last-mb-0 wpex-clr\"><p>Ve a Ajustes \u2192 Importar \/ Exportar \u2192 Importar y elige una copia de seguridad JSON de CostMe. La importaci\u00f3n reemplaza los datos actuales en esa instalaci\u00f3n, as\u00ed que revisa la confirmaci\u00f3n primero.<\/p>\n<\/div><\/div><\/div><style>.vcex-icon-box.vcex_6ac0fe30c31bb .vcex-icon-box-icon{font-size:var(--vcex-icon-sm);color:#79b5ff;background:#0097f51c;border-radius:var(--wpex-rounded-sm);height:40px;width:40px;}<\/style><div class=\"vcex-module vcex-icon-box vcex-icon-box-two wpex-block vcex-icon-box-wo-icon wpex-text-left vc_custom_1787110349476 vcex_6ac0fe30c31bb\"><div class=\"vcex-icon-box-text\"><h3 class=\"vcex-icon-box-heading wpex-heading wpex-text-md wpex-mb-10\">Rastreadores ilimitados<\/h3><div class=\"vcex-icon-box-content wpex-last-mb-0 wpex-clr\"><p>Todas las funciones son gratuitas con hasta 5 rastreadores activos. Los rastreadores ilimitados son una compra \u00fanica dentro de la aplicaci\u00f3n; no es una suscripci\u00f3n recurrente.<\/p>\n<\/div><\/div><\/div><style>.vcex-icon-box.vcex_6ac0fe30c39cb .vcex-icon-box-icon{font-size:var(--vcex-icon-sm);color:#79b5ff;background:#0097f51c;border-radius:var(--wpex-rounded-sm);height:40px;width:40px;}<\/style><div class=\"vcex-module vcex-icon-box vcex-icon-box-two wpex-block vcex-icon-box-wo-icon wpex-text-left vc_custom_1787110361799 vcex_6ac0fe30c39cb\"><div class=\"vcex-icon-box-text\"><h3 class=\"vcex-icon-box-heading wpex-heading wpex-text-md wpex-mb-10\">Restaurar una compra<\/h3><div class=\"vcex-icon-box-content wpex-last-mb-0 wpex-clr\"><p>Abre Ajustes o la pantalla de Rastreadores ilimitados y elige Restaurar compras mientras hayas iniciado sesi\u00f3n con la misma cuenta de Apple o Google utilizada para la compra.<\/p>\n<\/div><\/div><\/div><style>.vcex-icon-box.vcex_6ac0fe30c41c9 .vcex-icon-box-icon{font-size:var(--vcex-icon-sm);color:#79b5ff;background:#0097f51c;border-radius:var(--wpex-rounded-sm);height:40px;width:40px;}<\/style><div class=\"vcex-module vcex-icon-box vcex-icon-box-two wpex-block vcex-icon-box-wo-icon wpex-text-left vc_custom_1787110374520 vcex_6ac0fe30c41c9\"><div class=\"vcex-icon-box-text\"><h3 class=\"vcex-icon-box-heading wpex-heading wpex-text-md wpex-mb-10\">Solicitar un reembolso<\/h3><div class=\"vcex-icon-box-content wpex-last-mb-0 wpex-clr\"><p>Apple y Google controlan los pagos y los reembolsos. Solicita un reembolso a trav\u00e9s de la tienda donde compraste CostMe; no podemos emitir reembolsos directamente desde la tienda.<\/p>\n<\/div><\/div><\/div><style>.vcex-icon-box.vcex_6ac0fe30c49d4 .vcex-icon-box-icon{font-size:var(--vcex-icon-sm);color:#79b5ff;background:#0097f51c;border-radius:var(--wpex-rounded-sm);height:40px;width:40px;}<\/style><div class=\"vcex-module vcex-icon-box vcex-icon-box-two wpex-block vcex-icon-box-wo-icon wpex-text-left vc_custom_1787110477154 vcex_6ac0fe30c49d4\"><div class=\"vcex-icon-box-text\"><h3 class=\"vcex-icon-box-heading wpex-heading wpex-text-md wpex-mb-10\">Rastreadores archivados<\/h3><div class=\"vcex-icon-box-content wpex-last-mb-0 wpex-clr\"><p>Archivar mantiene un rastreador y su historial, pero lo elimina de tu lista activa. Puedes restaurarlo m\u00e1s tarde. Los rastreadores archivados no cuentan para el l\u00edmite de rastreadores activos.<\/p>\n<\/div><\/div><\/div><style>.vcex-icon-box.vcex_6ac0fe30c5304 .vcex-icon-box-icon{font-size:var(--vcex-icon-sm);color:#79b5ff;background:#0097f51c;border-radius:var(--wpex-rounded-sm);height:40px;width:40px;}<\/style><div class=\"vcex-module vcex-icon-box vcex-icon-box-two wpex-block vcex-icon-box-wo-icon wpex-text-left vc_custom_1787110498917 vcex_6ac0fe30c5304\"><div class=\"vcex-icon-box-text\"><h3 class=\"vcex-icon-box-heading wpex-heading wpex-text-md wpex-mb-10\">Soluci\u00f3n de problemas<\/h3><div class=\"vcex-icon-box-content wpex-last-mb-0 wpex-clr\"><p>Actualiza CostMe y tu tel\u00e9fono, cierra y vuelve a abrir la aplicaci\u00f3n, y verifica la conexi\u00f3n de la tienda para problemas de compra. Incluye la versi\u00f3n de tu aplicaci\u00f3n y el modelo de dispositivo cuando nos contactes.<\/p>\n<\/div><\/div><\/div><style>.vcex-icon-box.vcex_6ac0fe30c5c90 .vcex-icon-box-icon{font-size:var(--vcex-icon-sm);color:#79b5ff;background:#0097f51c;border-radius:var(--wpex-rounded-sm);height:40px;width:40px;}<\/style><div class=\"vcex-module vcex-icon-box vcex-icon-box-two wpex-block vcex-icon-box-wo-icon wpex-text-left vc_custom_1787110203083 vcex_6ac0fe30c5c90\"><div class=\"vcex-icon-box-text\"><h3 class=\"vcex-icon-box-heading wpex-heading wpex-text-md wpex-mb-10\">Restaurar una copia de seguridad<\/h3><div class=\"vcex-icon-box-content wpex-last-mb-0 wpex-clr\"><p>Ve a Ajustes \u2192 Importar \/ Exportar \u2192 Importar y elige una copia de seguridad JSON de CostMe. La importaci\u00f3n reemplaza los datos actuales en esa instalaci\u00f3n, as\u00ed que revisa la confirmaci\u00f3n primero.<\/p>\n<\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][vc_row content_placement=\u00bbmiddle\u00bb el_class=\u00bbctafinal\u00bb][vc_column]<style>.vcex-button.vcex_6ac0fe30c6b65{border-radius:var(--wpex-rounded);}<\/style><div class=\"vcex-flex-container vcex-module wpex-flex wpex-gap-20 wpex-flex-col wpex-items-center wpex-justify-between flex-ctafinal vcex-flex-container_6ac0fe30c6081\">[vc_column_text css=\u00bb\u00bb color=\u00bbpalette-28&#8243; width=\u00bb650px\u00bb]\n<h3 style=\"text-align: center\">\u00bfNecesitas m\u00e1s ayuda?<\/h3>\n<p style=\"text-align: center\">Env\u00edanos un correo electr\u00f3nico con una breve descripci\u00f3n, el modelo de tu tel\u00e9fono, la versi\u00f3n del sistema operativo y la versi\u00f3n de CostMe. Por favor, no incluyas informaci\u00f3n financiera sensible.<\/p>\n[\/vc_column_text]<a href=\"mailto:h&#101;ll&#111;&#064;&#099;&#111;s&#116;&#109;e&#046;a&#112;p\" class=\"vcex-button theme-button black inline vcex_6ac0fe30c6b65\" target=\"_blank\" rel=\"noopener noreferrer\"><span class=\"vcex-button-inner theme-button-inner wpex-flex wpex-flex-wrap wpex-items-center wpex-justify-center\">Soporte por correo electr\u00f3nico<\/span><\/a> <\/div>[\/vc_column][\/vc_row]\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row full_width=\u00bbstretch_row\u00bb content_placement=\u00bbmiddle\u00bb css=\u00bb.vc_custom_1787108871935{border-bottom-width: 1px !important;padding-top: 6rem !important;border-bottom-style: solid !important;border-radius: 1px !important;}\u00bb wpex_bg_color=\u00bb#070a11&#8243; wpex_border_color=\u00bb#ffffff14&#8243; local_scroll_id=\u00bbhow\u00bb][vc_column][vc_column_text css=\u00bb\u00bb] Respuestas r\u00e1pidas sobre seguimiento, copias de seguridad, compras y lo que deber\u00eda funcionar sin problemas. 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