Contact & support

Last updated: 04/29/2026

Welcome to CostMe support. This page has everything you need to use the app, manage your subscription, and contact us if anything goes wrong.

Contact us

For any question, bug report, or feedback:

Email: hello@costme.app

We usually reply within 1–2 business days. When emailing, please include:

  • Your device model (e.g. iPhone 15, iPad Air M3)
  • Your iOS or Android version
  • A short description of the issue
  • A screenshot or screen recording, if possible

Frequently Asked Questions

How do I add an expense?

Open CostMe, tap the + button on the home screen, choose a tracker, enter the amount and (optionally) a note and category, and confirm.

Where is my data stored?

All your spending data (expenses, trackers, categories, budgets, settings) is stored locally on your device. We do not require an account, and we do not upload your financial entries to any server. See our Privacy Policy for details.

How do I export my data?

Go to Settings → Import / Export → Export and choose the format you prefer. The exported file is generated on your device and you can share it via email, AirDrop, or any other share sheet option. Exporting is free for everyone.

How do I import data?

Importing a backup file requires CostMe PRO. With PRO active, go to Settings → Import / Export → Import and select a file you previously exported. CostMe will validate the file and import its contents.

To switch to a new device:

  1. Export your data on the old device (free).
  2. Subscribe to PRO on the new device, or restore purchases if you already paid.
  3. Import the file you exported.

I lost my data — can I recover it?

Because data is stored locally, recovery depends on backups:

  • iOS: an iCloud or device backup made before deletion.
  • Android: a Google backup or a manual export file you previously saved.
  • CostMe export file: if you exported your data previously (free), you can re-import it with CostMe PRO active.

Tip: export your data periodically as a manual backup. Exporting is always free.

How do I change the app language?

Settings → Language, and choose between System default, English, Spanish, Portuguese, French, or German.

How do I change the theme (light/dark)?

Settings → Theme: System, Light, or Dark.

CostMe PRO (subscriptions)

What is included with PRO vs free?

  • Free: track expenses, create up to a limited number of trackers, view basic reports, export your data, change theme and language.
  • PRO: unlimited trackers, advanced reports and filters, advanced statistics, import data from a backup file, and other premium features.

Exporting is free for everyone, so you always own your data.

What plans are available?

  • PRO Monthly — auto-renewable monthly subscription.
  • PRO Annual — auto-renewable yearly subscription.
  • PRO Lifetime — one-time payment, lifetime access.

Prices are shown inside the app before purchase and may vary by region and store.

How are subscriptions billed?

Subscriptions are billed through your Apple App Store or Google Play account and renew automatically at the end of each billing period unless canceled at least 24 hours before renewal.

How do I cancel my subscription?

You can cancel at any time:

After cancellation, PRO remains active until the end of the current billing period.

How do I restore purchases on a new device?

Open CostMe, go to Settings → CostMe PRO → Restore purchases, and sign in with the same Apple ID or Google account you used to purchase.

Refunds

Refunds for in-app purchases are handled by Apple or Google according to their policies:

We cannot directly issue refunds for store purchases.

Troubleshooting

The app crashes on launch

  • Make sure you are on the latest version from the App Store or Google Play.
  • Restart your device.
  • If it persists, email us with your device model and iOS/Android version.

My subscription is active but PRO features are locked

  • Open Settings → CostMe PRO → Restore purchases.
  • Make sure you are signed in with the same store account that purchased the subscription.
  • If the issue persists, email us with the order ID from your store account.

I exported a file but cannot import it back

  • Make sure CostMe PRO is active on the device where you are importing — importing requires PRO. Use Settings → CostMe PRO → Restore purchases if you already paid on another device.
  • Make sure you select the correct format (the same one used for export).
  • Try exporting again and importing the new file.
  • If it still fails, send us the export file at hello@costme.app.

Legal

Provider

CostMe
Operated from Mexico City, Mexico
Contact: hello@costme.app

Still need help?

Email us at hello@costme.app. We will get back to you as soon as possible.